Read the articles linked below for a great introduction to the information/data quality discipline.
- Process Improvement: Core Competency for IQ/DQ Professionals
- English, Larry
- Managing Information as Product Part 1: The Four Principles
- Lee, Yang W; Pipino, Leo L; Funk, James D; Wang, Richard Y.
- A Long, Strange Trip Ahead: Process Management and Data Quality
- Redman, Thomas